Course Code: CPD220
Would you like to know how to open a dialogue with a colleague about a challenging subject? Or what to do when someone gets defensive, even before the conversation begins? Using the bestselling book "Difficult Conversations," which relates 15 years of research and experience at the Harvard Negotiation Project, along with in-class exercises and discussions, you’ll gain an understanding of and learn to apply strategies and techniques for having more productive "difficult" conversations.
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