Wednesday, July 13, 2022, 9:30am to 12:00pm
In this 2.5-hour virtual session, we will practice how to deliver a difficult message with poise, empathy and resolve. We will explore the nature of difficult conversations and what it takes to navigate them to generate solutions and tolerate the discomfort that comes with knowing difficult conversations are a part of how we learn and grow.
You will learn:
- How to use empathy to minimize negative responses
- The importance of strengthening relationships
- How to bring a difficult conversation to a close