# Problem-Solving Resources ## expand\_more Harvard offers a wide range of problem-solving resources that can help you when a situation arrises in the workplace. These resources provide both formal avenues for addressing issues and more informal opportunities to get information or find a person with whom you can speak confidentially. Most workplace problems can be addressed within your own unit by working with your manager and/or [local HR office](/hr-offices "HR Offices"). Union employees may seek advice from their union representative. If local efforts to resolve workplace issues fail, the [collective bargaining agreement](/union-contracts "Union Contracts") for each employee group outlines formal problem-solving processes. Nonunion staff will find the formal problem-solving process in the University's [Personnel Manual]() (HarvardKey required). ## Directory of problem-solvers Open all sections Close all sections ### Harvard University Anonymous Reporting Hotline expand\_more The [Harvard University Anonymous Reporting Hotline](https://secure.ethicspoint.com/domain/en/report_company.asp?clientid=50047&override=yes&agreement=no) allows Harvard employees to anonymously report violations of ethics, integrity, compliance issues, or other irregular business practices. To allow for anonymity, when you call the hotline you will speak with a third-party representative who will report your question or concern to University management for review and follow-up. You are also able to report concerns via a secure third-party website. Whether you call or make a report via the web, you will be provided with a report number to allow you to obtain updates or to provide additional information without revealing your identity. Call 877-694-2275 or go to the [Harvard University Anonymous Reporting Hotline](https://secure.ethicspoint.com/domain/en/report_company.asp?clientid=50047&override=yes&agreement=no) for more information. ### Local Offices of Human Resources expand\_more In most cases, if you are experiencing a problem at work that you can’t resolve with your manager/supervisor, you can consult your [school/department office of human resources](/hr-offices "HR Offices"). Professionals there can advise you, explain University and department policies, answer questions about rights and responsibilities, and help resolve conflicts. They can also refer you to other helpful services. ### Harvard's Employee Assistance Program (EAP) expand\_more The professionals at [Harvard’s Employee Assistance Program (EAP)](/wellbeing "Wellbeing") provide free and confidential support to all faculty, staff, and their household members and help find solutions for a wide range of workplace or personal issues. Available 24 hours a day, seven days a week. ### Labor and Employee Relations expand\_more [Labor and Employee Relations]() (HarvardKey required) negotiates and administers the University’s collective bargaining agreements and provides advice, counsel, and training to HR officers, supervisors, and staff members on a range of employment-related issues. Labor and Employee Relations 124 Mt. Auburn Street Suite 480 South Cambridge, MA 02138 Phone: 617-495-2786 Email: [labor\_and\_employee\_relations@harvard.edu](mailto:labor_and_employee_relations@harvard.edu) ### University Disability Resources expand\_more [Harvard University Disability Resources](https://accessibility.harvard.edu/) serves faculty, staff, and students dealing with disability issues on campus and in the workplace. The office ensures access for all persons with disabilities, serves as a resource for information and problem solving on disability issues, and raises awareness in the Harvard community. Harvard community members with questions about reasonable accommodations for themselves or others may contact UDR at for consultation. University Disability Resources staff provide assistance to employees, departments, HR offices, and union representatives with disability issues, such as transitioning back to work after disability, reasonable accommodations and adherence to the ADA, and education on the prevention of workplace injuries. **Harvard University Disability Resources** Richard A. and Susan F. Smith Campus Center, Suite 900. | 617-495-1859 | TTY: 617-496-0466 | Fax: 617-495-8520 | ### Harvard Ombuds Office expand\_more [The Harvard Ombuds Office](https://harvardombuds.harvard.edu/) is a confidential and independent resource open to anyone from the Harvard community. A discussion with an impartial Ombuds can help a visitor voice concerns, clarify goals, and consider options so you can make your own best decisions about next steps. Any issue affecting one’s work or studies may be brought to an Ombuds. Services include coaching for difficult conversations, facilitation of individual or group conversations, education regarding policies, procedures and resources, connecting to resources when requested, and providing upward feedback to leadership about systemic trends and concerns. Training is also available upon request. The Harvard Ombuds Office has two locations, serving [Cambridge](https://harvardombuds.harvard.edu/cambridge/) and [Longwood](https://harvardombuds.harvard.edu/longwood/). Appointments are available in person and virtually. ### Office for Community Support, Non-Discrimination, Rights and Responsibilities expand\_more [The Office for Community Support, Non-Discrimination, Rights and Responsibilities](https://oge.harvard.edu/)works to advance Harvard’s commitment to providing an environment where each of us feels safe to participate fully in University life—whether studying, teaching, conducting research, or working to support our individual and collective goals. Members of the Harvard community can [anonymously submit disclosures of sexual and/or gender-based harassment](https://oge.harvard.edu/disclose) to the Office. ### Office for Dispute Resolution expand\_more The University has designated grievance procedures designed to provide prompt and equitable methods of investigation and resolution to stop discrimination, remedy and harm, and prevent its reoccurrence. [The Office for Dispute Resolution](http://odr.harvard.edu/) (“ODR”) has been charged with implementing the procedures for students, staff, and in some cases, faculty, pursuant to the University-wide Sexual and Gender-Based Harassment Policy. You can find information about the policy, resources, and procedures for filing a complaint by visiting the [ODR website](http://odr.harvard.edu/).