Harvard offers a wide range of problem-solving resources to help you deal with a variety of workplace situations. These resources provide both formal avenues for addressing issues as more informal opportunities to get information or find a person with whom you can speak confidentially.
Most workplace problems can be addressed within your own unit by working with your manager and/or local HR office. Union employees may seek advice from their union representative. If local efforts to resolve workplace issues fail, the collective bargaining agreement for each employee group outlines formal problem-solving processes. Nonunion staff will find the formal problem-solving process in the University's Personnel Manual.