Contingent Workforce

Managing Contingent Work at Harvard

Beginning in April 2018, Harvard made three big changes to better manage its contingent -- or temporary -- workforce. 

  • We adopted a new business model for procurement of contingent labor -- specifically, temps from staffing agencies and Harvard-identified resources who are externally-payrolled, typically because they live and work out-of-state.
  • We entered into a new business partnership with a vendor-neutral managed service provider (MSP), Yoh, that will rationalize and then optimize the supply base over time.
  • We implemented a new vendor management system (or VMS), Fieldglass. The system will be used by Harvard Managers, the MSP, suppliers, and contingent workers. It is allowing us to automate the new process from "req to check" and provide complete visbility into the details of Harvard's spend.

We recognize that this change will entail effort to adopt new practices and technology, and to convert business and suppliers to the MSP over time. We appreciate the participation and cooperation of all Harvard hiring managers in this effort.

Enrolled Schools and Departments

Hourly-paid contingent resources will be requisitioned exclusively from enrolled staffing agencies in the following schools and departments.

  • Harvard Business School (HBS) -- Denis Collet, Local Implementation Manager (LIM)
  • Harvard Medical School (HMS) -- Jose Martinez, LIM
  • Harvard John A. Paulson School of Engineering and Applied Sciences (SEAS) -- Heidi Shea, LIM (Visit the SEAS web site for more information about how the Program will work there.)
  • Harvard University Information Technology (HUIT) -- Karen Pemstein, LIM
  • Harvard School of Dental Medicine -- Mary Anderson, LIM
  • Harvard Chan School of Public Health -- Linda Picard, LIM
  • Central Administration (CoA "tubs" 610, 625 and 630) and Memorial Church -- Patty Bruce, LIM
  • FAS Athletics -- Cheryl Alexis, LIM

The MSP should be used for:

  • new requisitions for hourly-billed agency temps and Harvard-identified payrolled workers;
  • contract renewals and extensions with enrolled suppliers.

To learn more about the project, please consult this one-page Summary.

Contact Information

For all support, questions and issues, please email the onsite Yoh Program Management Office (PMO) or call 617-495-1508. They are located at 124 Mt. Auburn Street, Cambridge and are available during regular business hours.

For questions about implementing this model within your school or department, please see this web page for Implementing Harvard Tubs.